Privacy Policy
SAN PEDRO BELIZE EXPRESS WATER TAXI LIMITED PRIVACY POLICY
Last Updated: 9th July, 2026
1. Introduction
San Pedro Belize Express Water Taxi Limited (“SPBE”, “we”, “us”, or “our”) respects the privacy of our passengers and customers and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store, and share personal information when customers use our website, purchase tickets, travel on our vessels, request transportation or related services, contact our customer-service teams, or otherwise interact with SPBE.
This Privacy Policy replaces our previous privacy policy effective 16 October 2019.
2. Personal Information We Collect
The personal information we collect may include:
Contact Information
First and last name, residential or billing address, telephone number, email address, and other contact information.
Passenger and Travel Information
Passenger names, gender, nationality, country of residence, destination, departure location, travel dates, ticket information, booking route, travel companions, and other information required to facilitate transportation services.
Flight and Transfer Information
Where customers request land-transfer or related travel services, we may collect airline name, flight number, arrival date, arrival time, departure information, and other details necessary to coordinate the requested service.
Booking and Ticket Information
Booking reference numbers, ticket numbers, QR ticket information, ticket status, route, schedule, trip type, travel dates, boarding status, and ticket-validation information.
Payment and Transaction Information
We may collect transaction amount, currency, payment status, transaction reference, payment method type, refund information, and other transaction-related information.
Payment card information may be submitted directly to authorized payment service providers.
SPBE does not intentionally store complete customer payment card numbers or card security codes on its booking systems.
Customer-Service Information
We may collect information provided to customer-service representatives when researching or resolving bookings, travel issues, payment questions, refund requests, or other customer inquiries.
Corporate and Business Information
For corporate customers or business relationships, we may collect employer or company name, job title, business address, contact information, and other information necessary to administer the business relationship.
Website and Technical Information
We may collect IP address, browser type, operating system, device information, pages visited, referral information, and website interaction information.
Cookies and similar technologies may be used to support website functionality, security, analytics, and service improvement.
3. Why We Collect and Use Personal Information
SPBE may collect and use personal information to process ticket bookings, provide ferry transportation services, issue and validate tickets, manage passenger boarding, prepare passenger manifests, coordinate land transfers and related travel services, communicate booking and schedule information, process and maintain transaction records, provide customer support, administer refunds and cancellations, prevent fraud, maintain safety and security, improve our website and services, maintain operational and business records, and comply with applicable legal and regulatory obligations.
We collect information by fair and lawful means and seek to limit collection to information reasonably necessary for the relevant purpose.
4. Passenger Manifest and Regulatory Information
SPBE is required to provide passenger manifest information to the Belize Port Authority and may be required to provide passenger or travel information to other authorized government, immigration, border, port, maritime, or law-enforcement authorities.
Passenger manifest information may include first name, last name, gender, nationality, destination, and other information required by applicable authorities.
Where information is legally or operationally required for transportation, failure to provide the required information may prevent SPBE from completing the booking or allowing the passenger to travel.
5. Authorized Online Ticket Sales Agent — BCU Limited
San Pedro Belize Express Water Taxi Limited has appointed BCU Limited, a Hong Kong registered company, as an authorized online ticket sales agent for certain online ticket purchases.
When customers make eligible online ticket purchases, booking, passenger, contact, and transaction information may be processed by or shared with BCU Limited for the purposes of facilitating the ticket sale, accepting customer payments for ticket purchases, supporting digital ticket delivery, maintaining transaction records, processing approved refunds, and providing booking or payment-related customer support.
BCU Limited does not operate SPBE ferry transportation services.
SPBE remains the transportation provider and is responsible for ferry operations, routes, schedules, passenger transportation, boarding, and transportation-related regulatory requirements.
Customers may review BCU Limited's privacy practices on the BCU Limited website.
6. Payment Service Providers
SPBE and its authorized online ticket sales agent may use third-party payment service providers to securely process customer payments.
Payment providers may collect and process payment information according to their own legal, regulatory, and privacy obligations.
SPBE may receive limited transaction information including payment status, transaction reference, payment method type, and information necessary to support refunds, reconciliation, or payment disputes.
7. How We Share Personal Information
SPBE does not sell personal information.
We may share personal information where reasonably necessary with BCU Limited as our authorized online ticket sales agent, payment service providers, affiliated companies, transportation and land-transfer service providers, technology and hosting providers, email and communications providers, fraud prevention and security providers, professional advisers, auditors, insurers, the Belize Port Authority, government agencies, immigration or border authorities, law enforcement agencies, courts, regulators, and other parties where required or permitted by applicable law.
We may also disclose information where reasonably necessary to protect passengers, employees, SPBE, or others from fraud, security threats, or unlawful activity.
8. International Data Processing
Certain online ticket purchases and related services may involve service providers or authorized business partners located outside Belize.
For example, BCU Limited is registered in Hong Kong and acts as an authorized online ticket sales agent for certain SPBE ticket purchases.
Personal information may therefore be processed in Belize, Hong Kong, or other jurisdictions where authorized service providers operate.
SPBE takes reasonable steps to ensure that personal information is shared only where necessary for legitimate service, operational, business, or legal purposes.
9. Data Retention
SPBE retains personal information only for as long as reasonably necessary to provide requested services and satisfy operational, safety, accounting, tax, transaction-record, dispute, fraud-prevention, and legal or regulatory requirements.
Retention periods may vary depending on the nature of the information and the purpose for which it is held.
When information is no longer reasonably required, SPBE may securely delete, anonymize, or otherwise dispose of the information in accordance with applicable requirements and our data-retention practices.
10. Data Security
SPBE uses reasonable administrative, technical, and organizational measures designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, misuse, alteration, or destruction.
Security measures may include access controls, encrypted communications, restricted system access, system monitoring, and security controls provided by our technology and payment service providers.
No internet-based system or electronic transmission can be guaranteed to be completely secure.
11. Cookies and Website Analytics
SPBE may use cookies and similar technologies to operate its website, remember customer preferences, maintain website security, understand website activity, improve customer experience, and support online booking functions.
We may also use third-party analytics or service providers.
Where required, customers may be provided with cookie preferences or additional information through our Cookie Policy.
12. External Websites
Our website may contain links to websites operated by third parties.
SPBE does not control third-party websites and is not responsible for their content or privacy practices.
Customers should review the privacy policies of external websites before providing personal information.
13. Your Privacy Rights
Subject to applicable law, customers may have rights relating to their personal information, including rights to request access to or correction of personal information held about them.
Where applicable, customers may also contact SPBE regarding concerns about the use or handling of their personal information.
SPBE may request information necessary to verify the identity of a person making a privacy request.
14. Children's Information
SPBE provides transportation services to passengers of different ages, including children and infants.
Information about children may be collected where necessary to complete a booking, determine the appropriate ticket category, meet passenger manifest requirements, or provide transportation services.
Where appropriate, a parent, guardian, or responsible adult should provide information relating to a child passenger.
15. Changes to This Privacy Policy
SPBE may update this Privacy Policy to reflect changes to our services, booking systems, technology, business relationships, or legal obligations.
Updated versions will be published on our website with a revised “Last Updated” date.
Customers are encouraged to review this Privacy Policy periodically.
16. Contact Us
Questions regarding this Privacy Policy or the handling of personal information may be directed to:
San Pedro Belize Express Water Taxi Limited
Email: info@belizewatertaxi.com
Website: belizewatertaxi.com
Additional contact and terminal information may be available on our website.